View Dashboard Information

The information displayed by the Dashboard depends on your Trading Grid service.

To view dashboard information

1	Click the Operations Center tab.

2	On the Active Documents Dashboard, do one of the following:

To view	Do this	Comments
Error information	In the Inbound or Outbound column, do one of the following: Click the Communication Errors, Processing Errors, or Extended Errors text link, for example. Click the number link for the error type and transmission direction that you want to view. The number represents the number of errors of that type and direction for the selected mailbox.
Negative Status Alerts	in the Inbound or Outbound column, click the Negative Status Alerts link.	Your Trading Grid service might support negative status alerts of errors or events that fail to occur during transaction processing
Un-reconciled Event information	in the Inbound or Outbound column, click the Un-reconciled Extended Events or Un-reconciled GXS Events text link.	Un-reconciled events indicate that Trading Grid did not receive all events during transaction processing. Events might occur on the GXS or customer (“extended”) side of processing.
Acknowledgment information	Do one of the following, depending on which is available: In the Acknowledgments column, click either: Not acknowledged to see all transactions not yet acknowledged. Late acknowledgments to see only unacknowledged transactions that are late. In the Outbound column, click the number link for the two acknowledgment categories.	Accounts that send EDI data might track whether or not acknowledgments confirming receipt of the data are received. To do so, they subscribe to the Active Documents - FA Management service that displays the number of unacknowledged files and overdue acknowledgments. In most cases acknowledgments are considered late when they are not returned within 24 hours. However, you might have a different late acknowledgment period.

3	Click a dashboard link to open the Reports tab and view the list of Partners and associated addresses that meet the dashboard criteria.

The Error Count or Count column shows the number of files of the selected category and direction for each partner in the list.

4	In the Partner Name column, click the link for the partner transactions you want to review.

A new page lists the file(s) for that partner. The list includes file information, such as sender and receiver identifiers, APRF (document type), and creation date and time.

5	In the GXS Ref. No. column, click an identifier link to drill down into that file. The Processing Lifecycle page opens. You can:

In the Error Status section, click the View List link.

The Specific Errors List popup displays error information.

Scroll to the Status Alerts section to view information.

Examine event or acknowledgement information in the lifecycle. For lifecycle information, see the “FA Information.” section.

16.2 release. Updated October 23, 2016 Trading Grid Online User Guide PDF

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