Use the Active Documents Dashboard

An Active Documents Dashboard provides links to quickly view activity in a number of categories, such as communication errors, and drill down for more information in a category of errors or processing.

To view your Active Documents Dashboard, click the Operations Center tab.

The contents of the Dashboard display in part based on the GXS services that you subscribe to (for example, extended event information) and your Trading Grid implementation.

Depending on your role and subscription options, your Trading Grid service includes one of two Dashboard types.

Most Managed Services customers will see this type:

And, most Trading Grid Messaging Services customers will see this type:

The Inbound and Outbound columns organize the information by transmission direction. Each column lists types of information, such Communication Errors and Not Acknowledged, and the number of current records for each type of information (for example, the number of communication errors). Other categories are:

Category	Description
Negative status alerts	If set up by an administrator.
Extended errors	These are errors related to extended events, which your company can publish to GXS from your back end system. For example, your system might detect that a file failed to reconcile and report that to GXS. This type of information displays in Active Documents if you subscribe to the Extended Event service.
Unreconciled Extended Events	During transaction processing, Trading Grid did not receive all events from a business unit that subscribes to the Extended Event service.
Unreconciled GXS Events	During transaction processing, Trading Grid did not receive all events that occur on the GXS side of processing.
Unextracted Transactions	Files not picked up by trading partners.
Extracted Transactions	Files picked up by trading partners.
Acknowledgements	Files that trading partners have not acknowledged or for which acknowledgments are late.
Recent Transactions	Total of Extracted, Unextracted, and Rejected Transactions in the selected Time Frame.
Rejected Transactions	Outbound files rejected by trading partner, or inbound files rejected by customer.
Interconnect Rejects	Inbound only; files from a third-party VAN, for example, that are rejected at GXS. This service will be available in a coming release.

A number greater than 0 indicates a live text link that you can click to view more information. It is the quantity of errors of that type (for example, Communication Errors) for the company during the selected time period.

Click a text link to begin drilling down into data. Sections below provide more details about drilling down and using the Select Date selector.

To update the counts on the Dashboard at any time, click Refresh.

See the following for more information:

“Change the Reporting Time Period”

“Select a Mailbox” on page 434

“View Dashboard Information” on page 434

“Save a PDF of the Dashboard” on page 435

“Print the Active Documents Dashboard” on page 435

16.2 release. Updated October 23, 2016 Trading Grid Online User Guide PDF

Copyright © 2016 Open Text. All rights reserved. Trademarks owned by Open Text.