Inactivity Alert

To create an inactivity alert

1	Open the Transaction Event and Rules and Alerts page. See “Define the Alerts” on page 349.

2	In the Mailbox Specific Alerts section, enter the following information.

a	From the Rule type drop-down list, select Inactivity Alert.

b	From the Mailbox drop-down list, select the mailbox to which this rule should apply, then click Configure.

The Mailbox Inactivity Alert page opens.

3	Make sure the Enable Event Rule option is selected.

4	Enter the following information.

Field	Description
Apply the Business Calendar	Select this check box to have mailbox inactivity measured only during working hours on working day, excluding holidays, as defined in the “Business Calendar” on page 350. Otherwise, mailbox inactivity is measured 7 days a week.
The Range for Receiving Alerts
Start Time	Enter the start time for receiving alerts.
Stop Time	Enter the stop time for receiving alerts.
Time Zone	Displays the time zone previously defined.
Mailbox Inactivity Alert Details
Inactivity Length	Enter the number of hours the mailbox is inactive before Trading Grid Online generates a notification.
Notify Contact	These are the customer’s contacts previously defined in the Service Contacts list. See “Define Service Contacts” on page 345. Do any of the following: To have the default contact receive the alert, click the Default Contact check box. To display the contact information, click the Default Contact link. To have the contacts, previously designated as contact for this alert, receive the alert, click the Mailbox Inactivity Contact(s) check box. To display the contact information, click the Mailbox Inactivity Contact(s) link. To have someone else receive the alert, click the Other Contacts check box then click Modify List. A list of all your service contacts displays. Select a contact from the list, then click Submit. If a contact does not display in the list, you must define that contact. See “Define Service Contacts” on page 345. To remove a contact from the Other Contacts list: 1 Click the Other Contacts check box > Modify List. The list of service contacts displays. 2 Deselect the contact from the list, and then click Submit.

5	Click Save.

6	Repeat these steps for each mailbox.

16.2 release. Updated October 23, 2016 Trading Grid Online User Guide PDF

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