Resolve Customer Issues

When signed on as a customer user, you see exactly what the user sees in Trading Grid. This is useful when helping customers solve problems or determining what is causing an error.

Topics include

“Log in as a Customer” and then send a test file and examine the customer reports for errors or problems.

“Upload and Send a File” on page 22 as a test.

Examine the “TGMS Reports” for errors or problems.

16.2 release. Updated October 23, 2016 Trading Grid Online User Guide PDF

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