Inactivity Alert

Community Manager : Enhanced Rules : Define the Enhanced Rules : Inactivity Alert

Inactivity Alert

To create an enhanced inactivity alert

1

From the Transaction Event and Rules and Alerts page (see “Define the Alerts”), under Enhanced Alerts, click Select Rule Type.

2

Click Inactivity Rule > Configure.

3

Select the appropriate Mailbox and click Configure.

The Inactivity Alert Rule page opens.

4

On the Inactivity Alert Rule page, provide the following information:

Field

Description

Rule Name

Enter a descriptive name for the new rule.

Enable Rule

Select this option to use this rule immediately.

File/Document

Select the applicable option.

My Details

Mailbox

If all company mailboxes and address apply to this rule, do nothing.

Otherwise, from the Mailbox dropdown, select the company mailbox for this rule.

Address

Select the address that for this rule. If all addresses apply, do not select anything.

Partner Details

My Partner

If all Trading Partners apply, do nothing.

Otherwise, click the Search icon and select the applicable Trading Partner company. Then, click Select.

Partner Address

Select the address for this rule. If all addresses apply, do not select anything.

Rule Details

APRF/Document Type

If all documents apply for this rule, do nothing.

Otherwise, click Browse and locate the document type and click its Select box. Then, click Select.

Direction

Select the direction(s) of the file(s) or document(s). The default is Inbound.

Apply Business Calendar

select this option to measure mailbox inactivity only during working hours on working days, and not on holidays, as defined in the “Business Calendar”. Otherwise, inactivity is measured 24 hours, 7 days a week.

Start Time

Enter the Start Time for receiving alerts.

Stop Time

Enter the Stop Time for receiving alerts.

Time Zone

Supplied by system.

Event Occurrence

For the length of inactivity, enter the number of days and/or hours the mailbox should be inactive before generating a notification; that is, if a trading partner's mailbox is inactive for more than the number of hours specified, Trading Grid generates a notification.

Notification Options

These are the contacts previously defined in the Service Contacts list. Select the applicable contacts.

5

Click Submit.

16.2 release. Updated October 23, 2016

Trading Grid Online User Guide PDF

Field	Description
Rule Name	Enter a descriptive name for the new rule.
Enable Rule	Select this option to use this rule immediately.
File/Document	Select the applicable option.
My Details
Mailbox	If all company mailboxes and address apply to this rule, do nothing. Otherwise, from the Mailbox dropdown, select the company mailbox for this rule.
Address	Select the address that for this rule. If all addresses apply, do not select anything.
Partner Details
My Partner	If all Trading Partners apply, do nothing. Otherwise, click the Search icon and select the applicable Trading Partner company. Then, click Select.
Partner Address	Select the address for this rule. If all addresses apply, do not select anything.
Rule Details
APRF/Document Type	If all documents apply for this rule, do nothing. Otherwise, click Browse and locate the document type and click its Select box. Then, click Select.
Direction	Select the direction(s) of the file(s) or document(s). The default is Inbound.
Apply Business Calendar	select this option to measure mailbox inactivity only during working hours on working days, and not on holidays, as defined in the “Business Calendar”. Otherwise, inactivity is measured 24 hours, 7 days a week.
Start Time	Enter the Start Time for receiving alerts.
Stop Time	Enter the Stop Time for receiving alerts.
Time Zone	Supplied by system.
Event Occurrence	For the length of inactivity, enter the number of days and/or hours the mailbox should be inactive before generating a notification; that is, if a trading partner's mailbox is inactive for more than the number of hours specified, Trading Grid generates a notification.
Notification Options	These are the contacts previously defined in the Service Contacts list. Select the applicable contacts.