Mailbox Error Alert

Community Manager : Define Customer Alerts and Options : Define the Alerts : Mailbox Error Alert

Mailbox Error Alert

To create a mailbox error alert

1

Locate the Transaction Event and Rules and Alerts page. see “Define the Alerts” on page 283.

The Transaction Event and Rules and Alerts page opens.

2

In the Mailbox Specific Alerts section, enter the following information.

a

From the Rule type drop-down list, select Error Alert.

b

From the Mailbox drop-down list, select the mailbox to which this rule should apply, then click Configure.

The Mailbox Outbound Error Alert page opens.

3

Select the Enable this Event Rule option if it is not already selected.

4

In the Mailbox Outbound Error Alert Details section, enter the following.

Field

Description

Notify Contact

These are the customer’s contacts previously defined in the Service Contacts list. See “Define the Customer’s Service Contacts” on page 278.

Do any of the following:

To have the default contact receive the alert, click the Default Contact check box. To display the contact information, click the Default Contact link.

To have the contacts, previously designated as contact for this alert, receive the alert, click the Mailbox Outbound Error Contact(s) check box. To display the contact information, click the Mailbox Outbound Error Contact(s) link.

To have someone else receive the alert, click the Other Contacts check box then click Modify List.

A list of all your service contacts displays.

Select a contact from the list, then click Submit.

If a contact does not display in the list, you must define that contact. See “Define the Customer’s Service Contacts” on page 278.

To remove a contact from the Other Contacts list:

1

Click the Other Contacts check box > Modify List.

The list of service contacts displays.

2

Deselect the contact from the list, and then click Submit.

5

Click Submit.

6

Repeat these steps for each of your mailboxes.

16.2 release. Updated October 23, 2016

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