Use the Trading Grid Event Management feature to define the rules and policies to determine when trading partners are compliant or non-compliant, based on these rules and policies. The compliancy or non-compliancy of trading partners is reported in the Reports component under Functional Acknowledgement Management and Transaction Alerts.
Set up each customer mailbox with one or more of the following services:
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Business Calendar option — The days the customer wants the service to consider as working or business days for each of your EDI mailboxes.
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Arrival Alert — When a document is placed in the mailbox, the Trading Grid sends the customer a message. An alert is requested for specific document types, specific trading partners, or both. In addition, the alert is routed to different individuals within the customer company based on document type, trading partner, or both. This is particularly useful for a user that checks their mailbox infrequently but wants to respond to orders from key clients as soon as possible.
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Mailbox Outbound Error Alert — If the customer sends a document to the Trading Grid Messaging Service and it fails processing, the Trading Grid alerts the customer. Therefore they are notified of the problem immediately.
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Mailbox Inactivity Alert — If the customer does not receive documents in their mailbox according to the schedule defined, Trading Grid alerts the customer, allowing them to check and determine whether or not a problem exists.
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Mail Slots option — Mail slots separate documents received according to business process needs.
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Password Policy — you can impose a more restrictive password policy than what the customer has defined.
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Important: In order for the these alerts to function properly, all alerts the customer subscribed to must be configured.
Trading Grid Online User Guide PDF
