Define the Customer’s Service Contacts

Community Manager : Define the Customer’s Service Contacts

Define the Customer’s Service Contacts

Service Contacts is a centralized area where you define who is to:

Receive specific email notifications at the company level.

Be the default contact for service messages and outages.

Be notified as a result of the rules and alerts you later define for the mailbox(es).

Important: For TGMS customers: All contacts to be notified as a result of rules and alerts defined in Event Management must be set up using Service Contacts.

Topics include:

“Define Service Contacts” on page 279

“Re-Assign a Default Contact” on page 280

“Remove a Default Contact” on page 280

“View, Change, or Delete a Contact” on page 281

16.2 release. Updated October 23, 2016

Trading Grid Online User Guide PDF