Status Alerts

If your company subscribes to the Status Alert Service, the Processing Lifecycle provides a Status Alerts summary. Status Alerts allow customers to optionally receive status alerts for their inbound and outbound transactions at different points, as the transactions are processed on the Active Documents platform and delivered to their trading partners.

Status alerts

Provide status information about transaction processing, which includes information about processing events that might require action.

Communicate transaction events to your backend system and send emails for events that may require immediate attention or action.

Are defined by the Community Administrator. If your company does not subscribe to this service but would like to, see your Community Administrator or GXS Representative.

Like the Error Status summary described in “Error Information” on page 444, the Status Alerts summary links to details about the status alerts through your Active Documents Dashboard. The lifecycle displays only the most recent report for a status type.

The Status Alerts section of the Processing Lifecycle displays:

Statuses of key events in transaction processing.

Green icons for positive event statuses (events that occurred within the configured time period).

Red icons for negative event statuses where either (error occurred event has not occurred within configured time period) .

An error event occurred.

A specific event has not occurred within configured time period.

For example, a red icon for a mailboxed event might mean that the event was rejected or that the event wasn’t received before a specific period of time expired.

Time of event status.

Link to view details of the status alert.

To view information about a status alert, click its link in the Status File column.

Possible Event Types, depending on your implementation, can include:

Status	Description
accepted	The file was received by Active Documents from the trading partner's system. This is the starting point for all flows.
mailboxed	Active Documents mailboxed the translation output file for delivery to the trading partner. Not used if the Translated status is in the same lifecycle.
tgmsmailboxed	The file was sent to the Trading Partner via Trading Grid Message Services (TGMS).
extracted	Trading partner extracted the file from the mailbox or interconnect.
tgmsextracted	The file was received by the Trading Partner via Trading Grid Message Services (TGMS).
receivedbp	Received by my Partner. The file/document was delivered to the trading partner's destination.
receivedfp	Received from my Partner. The file/document was delivered to my destination.

16.2 release. Updated October 23, 2016 Trading Grid Online User Guide PDF

Copyright © 2016 Open Text. All rights reserved. Trademarks owned by Open Text.