Update Error and Event Statuses

The Error Status section near the top of the Processing Lifecycle might display status information about errors and events for the transaction. After correcting an issue, you can update the status.

Extended events are processing events that occur on the customer side of processing outside of GXS and that the customer company publishes to GXS. Active Documents displays the information, such as status, in the Processing Lifecycle, if you subscribe to the Extended Event service.

GXS events are processing events that occur at GXS.

Trading Grid reconciles one type of event against the other to ensure that processing is fully audited and to report issues. Trading Grid might determine that an unreconciled transaction between GXS and a customer cannot recover without action. When this occurs, Active Documents displays status information and status update options on the Processing Lifecycle page for the transaction. Statuses are:

Status	Description
Unresolved	Errors occurred in processing the transaction on the customer side.
Unreconciled	Trading Grid did not receive all events for processing the transaction.
Resolved	Errors on the customer side or an unreconciled event status on the customer or GXS side have been corrected, and the status updated.
Reconciled	Trading Grid received all events for the file transfer.

To view and update an error or event status

1	Scroll to the Error Status section. For example:

2	View the information and edit a status as needed. Statuses and actions are:

Status	Action
Unresolved Extended Errors	After correcting errors on the customer side of processing, to update the status to Resolved, click Update Status. This clears this condition from the Active Documents Dashboard.
Resolved Extended Errors	If errors remain on the customer side of processing, to update the status to change it back to Unresolved, click Update Status.
Unreconciled Extended Event	Trading Grid received extended events from the customer but not GXS events for the transaction. After correcting the issue, to update the status to Resolved (not to Reconciled), click Update Status. This clears the condition from the Active Documents Dashboard.
Unreconciled GXS Event	Trading Grid received GXS events but not extended events from the customer for the transaction. After correcting the issue, to update the status to Resolved (not to Reconciled), click Update Status. This clears the condition from the Active Documents Dashboard.
Resolved Extended Event	If extended events remain unreconciled with GXS events, to change the status to Unreconciled, click Update Status.
Resolved GXS Event	If GXS events remain unreconciled with extended events, to change the status back to Unreconciled, click Update Status.

After clicking the link, a popup asks if you want to change the status.

3	To change the status as described in the popup, click OK.

4	The status description updates — for example, Unresolved Extended Errors changes to Resolved Extended Errors. The Update Status link remains, in case you want to change the status back.

16.2 release. Updated October 23, 2016 Trading Grid Online User Guide PDF

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