Active Order Alert Management

You need to set up email alert rules for your company; that is, define the circumstances under which you want Active Orders to generate and send an email. For example, if you submitted an order and the supplier has not acknowledged it, you might set up an “Overdue Acknowledgment” alert, where:

An email is sent every day (Frequency).

Orders must be acknowledged within 2 days (Threshold = 48).

A maximum of 4 emails are sent (Maximum number of alerts = 4).

These settings mean if an order has not been acknowledged within 48 hours, Active Orders sends the first email alert. Active Orders sends an email alert each succeeding day until either:

The Supplier enters an acknowledgement.

or

Active Orders sends four emails.

If your company is a new user, you must select the document types you want to display in the Message Center on the Operations Center tab.

If your company is an existing user, you might want to eliminate some document types that currently display in the Message Center.

16.2 release. Updated October 23, 2016 Trading Grid Online User Guide PDF

Copyright © 2016 Open Text. All rights reserved. Trademarks owned by Open Text.