Status Alerts

If your company subscribes to the Status Alert Service, the Processing Lifecycle provides a Status Alerts summary. Status Alerts allow customers to optionally receive status alerts for their inbound and outbound transactions at different points, as the transactions are processed on the Active Documents platform and delivered to their Trading Partners.

Status alerts provide status information about transaction processing, including processing events that might require action. The alerts also communicate transaction events to your backend system and send email notifications about events that may require immediate attention or action.

Note: Status alerts are defined by the Community Administrator. If your company does not subscribe to this service but would like to, see your Community Administrator or OpenText Representative.

The Status Alerts summary links to details about the status alerts through your Active Documents Dashboard. The Processing Lifecycle page displays only the most recent report for a status type.

To view information about a status alert

1	Click its link in the Status File column.

The Status Alerts section of the Processing Lifecycle provides the following information:

The status of key events in transaction processing.

Green icons indicate positive event statuses (events that occurred within the configured time period).

Red icons indicate negative event statuses under two conditions:

An error event occurred.

A specific event did not occur within configured time period.

For example, a red icon for a mailboxed event might indicate that the event was rejected, or it was not received before a specific period of time.

The time of an event status update.

A link to view details of the status alert.

16.2 release. Updated October 23, 2016 Trading Grid Online User Guide PDF

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