Define an alert

To define an alert

1	Click the Account Manager tab in Trading Grid Online.

2	On the Company Profile page, click Service Configuration.

3	In the Service Configuration page, click Event Management.

The Status Alert Rules page lists alerts and whether or not they are enabled.

4	To create a new alert, click Create.

A new page opens.

5	Define the rule parameters.

Field	Description
Rule Name	Enter a descriptive name for the rule.
Enable Rule	Make sure that this box remains checked, or the rule is disabled.
Document Type	If applicable, enter the EDI document type(s) or the APRF for non-EDI or binary files. Optionally, click the adjacent icon to select a document type. Standards currently supported are ANSI X12, EDIFACT, and Tradacoms.
Partner Address My Address	Enter the applicable EDI addresses.
Direction	Specify the transaction direction relative to the address in My Address. Select the type of direction for this rule: Sent from this address — Default. Applies to outbound transactions. Received for this address — Applies to inbound transactions.
Do not track Event types/Notifications	Select this option to exclude the Trading Partner from all Status Alert Rules.
Order Notifications [Delivery status file via Global Platform]	Select this option to generate alerts in the order that Event Types are presented in the next step. Alerts are delivered as a file. If you do not select this option, alerts are generated as the events are received, which might or might not be in the order that events are processed.

6	Select the Event Type to send an alert for. Event types are:

Event Type	Description
Accepted by GXS	The file/document has been received by GXS from the Trading Partner's system.
Mailboxed by GXS	The Global Platform mailboxed the translation output file for delivery to the Trading Partner.
Processed by GXS	The Global Platform successfully processed the customer application file with a custom script.
Translated by GXS	GXS completed the translation process on the file or document.
Extracted by my Partner	The Trading Partner has extracted the document from the mailbox or the interconnect. This event is available only for transactions that travel through TGMS.
Received by my Partner	The file/document has been delivered to the Trading Partner's destination.

7	Enter occurrence, error, and timing information for the Event Type:

Notify when this occurs — Select to generate an alert when the event is received.

Notify me if there is an error or if this has not occurred . . . — Select to notify if one of the following occurs.

An error.

The event has not occurred within a time period after a specific, previous event completed. This is referred as a negative status. Specify the number of minutes, hours, or days, then select the event type that the time period refers to.

8	Enter delivery information for the Event Type:

Send to service contacts — Select this to send an email alert to all Service Contacts designated to receive alerts.

Delivery status file via Global Platform — Select this to send an alert file to the address specified in the Receiver field. Optionally, you can select the Include additional details option to include more detailed information such as document, functional group, and interchange in the alert file.

9	Repeat these steps for each event to include in the rule.

10	Click Save.

16.2 release. Updated October 23, 2016 Trading Grid Online User Guide PDF

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