View, Change, or Delete a Contact

To view, change, or modify a contact

1	On the Account Manager tab, click Service Configuration > Service Contacts.

2	Select the contact you want to view, modify, or delete.

Important: To delete a default contact, you must first assign a new default contact; see “To re-assign the default contact” on page 347.

3	Perform the appropriate action:

To . . .	Do this
Delete the contact	Click Actions, and click Delete.
View or modify the contact	1 Click Actions, and click View/Modify. The Modify New Service Contact page opens. 2 Change the contact’s information. 3 (Optional) Change the Contact Type(s), or which contacts should receive notification(s) in addition to service messages and outages. 4 Based on your service subscription, you might not see all the following options: Arrival — ”Whenever a document interchange arrives in your mailbox” rule. FA Delinquency — ”Whenever a Trading Partner has a delinquent FA” rule. Incoming Document — ”Whenever a new document arrives in your Document Inbox” rule. Incoming File — ”Whenever a new file arrives in your File Inbox” rule. Mailbox Inactivity — ”Whenever a mailbox is inactive” rule. Mailbox Outbound Error — ”Whenever a mailbox processing error occurs on an outbound interchange” rule. Note: When you select an option for the contact, Trading Grid Online automatically adds the contact to the notification list for that alert in Event Management. For example, if you previously subscribed to and select the FA Delinquency for this contact, and in Event Management you define a rule to generate an alert when a partner has one or more documents that need acknowledgment, Trading Grid Online automatically notifies this contact. If you later delete the contact, Trading Grid Online automatically deletes the contact from the FA Delinquency notification list.

4	Click Submit.

16.2 release. Updated October 23, 2016 Trading Grid Online User Guide PDF

Copyright © 2016 Open Text. All rights reserved. Trademarks owned by Open Text.